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Customer Experience

Your guide to business process outsourcing (BPO) services

Mar 31, 2025

Need to scale your business without burning out your team—or your budget? This guide ...

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AI and Automation

Improving CX team skills with AI: How Augmented AI can empow...

Mar 28, 2025

As a CX leader at a SaaS or e-commerce company, you’ve probably heard plenty about AI...

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Customer Experience

Customer experience optimization: the key to success

Mar 26, 2025

Today, we'll explore what customer experience optimization (CXO) is, the core benefit...

Read article

Customer Experience

Why you need a customer-led growth strategy

Mar 25, 2025

With nearly every market becoming saturated with endless options and closely competin...

Read article

Customer Experience

Offshore outsourcing: is it right for you?

Mar 24, 2025

Offshore outsourcing can boost your support coverage, cut costs, and unlock global ta...

Read article

Customer Experience

Reimagining CX metrics in an AI-driven world: practical stra...

Mar 21, 2025

Learn how AI is reshaping CX metrics with practical tips to balance speed and empathy...

Read article

AI and Automation

Customer support automation: do's and don'ts

Mar 21, 2025

Implementing automation in customer service requires some careful planning and execut...

Read article

AI and Automation

Improving CX team skills with AI: How Augmented AI can empower your team members

Mar 28, 2025

As a CX leader at a SaaS or e-commerce company, you’ve probably heard plenty about AI...

Read article

Customer Experience

Customer experience optimization: the key to success

Mar 26, 2025

Today, we'll explore what customer experience optimization (CXO) is, the core benefit...

Read article

Customer Experience

Why you need a customer-led growth strategy

Mar 25, 2025

With nearly every market becoming saturated with endless options and closely competin...

Read article

Customer Experience

Offshore outsourcing: is it right for you?

Mar 24, 2025

Offshore outsourcing can boost your support coverage, cut costs, and unlock global ta...

Read article

Customer Experience

Reimagining CX metrics in an AI-driven world: practical strategies for CX leaders

Mar 21, 2025

Learn how AI is reshaping CX metrics with practical tips to balance speed and empathy...

Read article

AI and Automation

Customer support automation: do's and don'ts

Mar 21, 2025

Implementing automation in customer service requires some careful planning and execut...

Read article

AI and Automation

Improving CX team skills with AI: How Augmented AI can empow...

Mar 28, 2025

As a CX leader at a SaaS or e-commerce company, you’ve probably heard plenty about AI...

Read article

AI and Automation

Customer support automation: do's and don'ts

Mar 21, 2025

Implementing automation in customer service requires some careful planning and execut...

Read article

AI and Automation

Exploring the power of AI chat assistants (and a live demo w...

Mar 14, 2025

Curious about how AI-powered live chat assistants can transform customer interactions...

Read article

AI and Automation

How CX Leaders Can Balance Automation, Empathy, and Complian...

Mar 14, 2025

CX leaders must juggle speed, empathy, and strict regulations. Explore how to impleme...

Read article

AI and Automation

The 5 Surprise Team Development Benefits of Augmented AI

Mar 6, 2025

Discover how Augmented AI frees up your team for more strategic, creative CX work—wit...

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AI and Automation

How to Implement Augmented AI in Customer Support

Feb 27, 2025

Struggling with support escalations and repetitive inquiries? Discover how Augmented ...

Read article

AI and Automation

Improving CX team skills with AI: How Augmented AI can empower your team members

Mar 28, 2025

As a CX leader at a SaaS or e-commerce company, you’ve probably heard plenty about AI...

Read article

AI and Automation

Customer support automation: do's and don'ts

Mar 21, 2025

Implementing automation in customer service requires some careful planning and execut...

Read article

AI and Automation

Exploring the power of AI chat assistants (and a live demo with Crescendo and PartnerHero!)

Mar 14, 2025

Curious about how AI-powered live chat assistants can transform customer interactions...

Read article

AI and Automation

How CX Leaders Can Balance Automation, Empathy, and Compliance

Mar 14, 2025

CX leaders must juggle speed, empathy, and strict regulations. Explore how to impleme...

Read article

AI and Automation

The 5 Surprise Team Development Benefits of Augmented AI

Mar 6, 2025

Discover how Augmented AI frees up your team for more strategic, creative CX work—wit...

Read article

AI and Automation

How to Implement Augmented AI in Customer Support

Feb 27, 2025

Struggling with support escalations and repetitive inquiries? Discover how Augmented ...

Read article

Customer Experience

Your guide to business process outsourcing (BPO) services

Mar 31, 2025

Need to scale your business without burning out your team—or your budget? This guide ...

Read article

Customer Experience

Customer experience optimization: the key to success

Mar 26, 2025

Today, we'll explore what customer experience optimization (CXO) is, the core benefit...

Read article

Customer Experience

Why you need a customer-led growth strategy

Mar 25, 2025

With nearly every market becoming saturated with endless options and closely competin...

Read article

Customer Experience

Offshore outsourcing: is it right for you?

Mar 24, 2025

Offshore outsourcing can boost your support coverage, cut costs, and unlock global ta...

Read article

Customer Experience

Reimagining CX metrics in an AI-driven world: practical stra...

Mar 21, 2025

Learn how AI is reshaping CX metrics with practical tips to balance speed and empathy...

Read article

Customer Experience

Improving customer service: best practices to enhance custom...

Mar 20, 2025

Looking for ways to improve customer service? Let's talk about some proven customer s...

Read article

Customer Experience

Your guide to business process outsourcing (BPO) services

Mar 31, 2025

Need to scale your business without burning out your team—or your budget? This guide ...

Read article

Customer Experience

Customer experience optimization: the key to success

Mar 26, 2025

Today, we'll explore what customer experience optimization (CXO) is, the core benefit...

Read article

Customer Experience

Why you need a customer-led growth strategy

Mar 25, 2025

With nearly every market becoming saturated with endless options and closely competin...

Read article

Customer Experience

Offshore outsourcing: is it right for you?

Mar 24, 2025

Offshore outsourcing can boost your support coverage, cut costs, and unlock global ta...

Read article

Customer Experience

Reimagining CX metrics in an AI-driven world: practical stra...

Mar 21, 2025

Learn how AI is reshaping CX metrics with practical tips to balance speed and empathy...

Read article

Customer Experience

Improving customer service: best practices to enhance custom...

Mar 20, 2025

Looking for ways to improve customer service? Let's talk about some proven customer s...

Read article

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 s...

Read article

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer...

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PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of Pa...

Read article

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there ar...

Read article

PartnerHero Culture

What’s it really like to live in Honduras?

Oct 15, 2024

Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles a...

Read article

PartnerHero Culture

When traveling is the routine

Oct 15, 2024

On my last day in Honduras I had a mini baleada. I had a mini version, with only refr...

Read article

PartnerHero Culture

PartnerHero launches Humanize for 24/7 support in Shopify

Nov 15, 2024

Humanize democratizes customer support by allowing any Shopify merchant to add 24/7 s...

Read article

PartnerHero Culture

Crescendo Acquires Customer Operations Innovator PartnerHero

Oct 15, 2024

SAN FRANCISCO – Oct. 2, 2024 – Crescendo, creators of the first augmented-AI customer...

Read article

PartnerHero Culture

PartnerHero + Crescendo = Augmented AI

Oct 15, 2024

It’s with immense pleasure and excitement that we’re announcing the acquisition of Pa...

Read article

PartnerHero Culture

Why Does This Moment Feel Different?

Oct 15, 2024

This post is about what is happening to black people in America, but we know there ar...

Read article

PartnerHero Culture

What’s it really like to live in Honduras?

Oct 15, 2024

Google San Pedro Sula, Honduras, if you haven’t already. What do you find? Articles a...

Read article

PartnerHero Culture

When traveling is the routine

Oct 15, 2024

On my last day in Honduras I had a mini baleada. I had a mini version, with only refr...

Read article

Trust and Safety

Balancing AI and human moderation for safer communities

Jan 30, 2025

AI-powered moderation is fast, but human judgment is irreplaceable. Learn how combini...

Read article

Trust and Safety

Building trust with ethical AI: a guide for CX and T&S leade...

Jan 22, 2025

In CX and Trust & Safety, ethical AI practices determine how businesses retain loyalt...

Read article

Trust and Safety

Internet safety: kid edition (part 1 of 2)

Oct 15, 2024

The internet is one of those wonderful and scary things. There’s nothing the internet...

Read article

Trust and Safety

Internet safety: kid edition (part 2 of 2)

Oct 15, 2024

In the first part of this article on internet safety, we laid out some kid-sized rule...

Read article

Trust and Safety

Best practices for moderation appeals

Aug 23, 2024

This article takes you through the benefits of incorporating an appeals system—whethe...

Read article

Trust and Safety

Trauma informed support at PartnerHero

Aug 20, 2024

Trauma informed support is not a set of well-defined protocols. It is a culture that ...

Read article

Trust and Safety

Balancing AI and human moderation for safer communities

Jan 30, 2025

AI-powered moderation is fast, but human judgment is irreplaceable. Learn how combini...

Read article

Trust and Safety

Building trust with ethical AI: a guide for CX and T&S leaders

Jan 22, 2025

In CX and Trust & Safety, ethical AI practices determine how businesses retain loyalt...

Read article

Trust and Safety

Internet safety: kid edition (part 1 of 2)

Oct 15, 2024

The internet is one of those wonderful and scary things. There’s nothing the internet...

Read article

Trust and Safety

Internet safety: kid edition (part 2 of 2)

Oct 15, 2024

In the first part of this article on internet safety, we laid out some kid-sized rule...

Read article

Trust and Safety

Best practices for moderation appeals

Aug 23, 2024

This article takes you through the benefits of incorporating an appeals system—whethe...

Read article

Trust and Safety

Trauma informed support at PartnerHero

Aug 20, 2024

Trauma informed support is not a set of well-defined protocols. It is a culture that ...

Read article

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