Insights

Customer Experience

4 Ways Self-Service Impacts Customer Experience

Angel Funes
Insights

Outsourcing Solutions for Startups in the Age of COVID

Darnell Witt
Insights

Why peer to peer feedback beats top-down feedback?

Michelle Santos
Customer Experience

The Do’s of Quality Assurance

Michelle Santos
Customer Experience

Beginners Guide to Social Learning: The latest L&D model and the benefits it has on your team.

Michelle Santos
Customer Experience

A new way to think about Quality Assurance

Michelle Santos
Customer Experience

5 Reasons Why Continuous Learning is Key for Your Customer Service Team

Michelle Santos
Insights

Best practices for managing a remote team

Michelle Santos
Insights

Team Building Ideas for Remote Teams

Giulia Gasparin
Insights

CX Lessons Learned during the Pandemic

Mercer Smith-Looper
Insights

Trends by Tech Sector During the Pandemic

Mercer Smith-Looper