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Shervin Talieh
13 posts
Customer Experience
KPIs and Business Practices in the Time of Coronavirus
07.Jul.2020
Shervin Talieh
Culture
Please welcome, our new President...
02.Jul.2020
Shervin Talieh
Why does this moment feel different?
15.Jun.2020
Shervin Talieh
Culture
Shifting the spotlight at 5
05.May.2019
Shervin Talieh
Customer Experience
Beyond CSAT and NPS
18.Jun.2018
Shervin Talieh
Insights
You’re already becoming less successful…because success makes you less teachable
01.Jan.2018
Shervin Talieh
Insights
From NWA to MIT
09.Feb.2017
Shervin Talieh
Insights
You don’t have a time-management problem. You have an “I don’t give a shit” problem.
20.Apr.2016
Shervin Talieh
Customer Experience
Providing A Delightful Phone Experience
16.Sep.2015
Shervin Talieh
Insights
My Prediction for Lyft
01.Sep.2015
Shervin Talieh
Insights
Why (Most) Outsourcing Programs Fail
23.Jun.2015
Shervin Talieh
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