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Michelle Santos
7 posts
Insights
Why peer to peer feedback beats top-down feedback?
21.Apr.2020
Michelle Santos
Customer Experience
The Do’s of Quality Assurance
21.Apr.2020
Michelle Santos
Customer Experience
Beginners Guide to Social Learning: The latest L&D model and the benefits it has on your team.
21.Apr.2020
Michelle Santos
Customer Experience
A new way to think about Quality Assurance
21.Apr.2020
Michelle Santos
Customer Experience
5 Reasons Why Continuous Learning is Key for Your Customer Service Team
21.Apr.2020
Michelle Santos
Insights
Best practices for managing a remote team
21.Apr.2020
Michelle Santos
Customer Experience
Customer Experience Trends for 2020
18.Dec.2019
Michelle Santos
